Refund policy

Last updated: October 20, 2026

We want every tool to earn its place in your van. If one does not, here is how returns work.

30 days to return

You can return any item within 30 days of delivery. The item must be unused and in its original packaging. Diamond blades, bits, hole saws and polishing pads that show signs of use cannot be returned. Opened boxes of disposable gloves cannot be returned for hygiene reasons.

Defective or not as described

If a tool arrives damaged, defective or different from the product page, tell us within 30 days of delivery through the contact form, with your order number and a photo. We send a prepaid return label and, your choice, a replacement or a full refund including the original shipping charge. For transit damage, please send photos of the box and the item within 48 hours of delivery so we can file a claim with the carrier.

Changed your mind

For a return that is not our mistake, you pay the return shipping. The original shipping charge is not refunded. Pack the item so it cannot be damaged on the way back; items damaged in return transit because of poor packaging may be refunded only in part.

Pre-orders

A pre-order can be cancelled at any time before it ships, for a full refund. If we miss the ship-by date shown at checkout, we tell you right away and you choose: wait for the new date, or get a full refund.

How to start a return

Write through the contact form with your order number and the reason.
We reply within one business day with the return address or a prepaid label.
Ship the item back within 14 days of our reply.

Refunds

We inspect the item within 3 business days of receiving it and issue the refund to the original payment method. Depending on your bank, it appears on your statement within 5 to 10 business days. Exchanges are handled as a return plus a new order, so you are not waiting on the mail twice.